Industries / Appliance Repair
Field service software for appliance repair companies
Four repairs a day means four addresses, four diagnoses and four invoices. FieldRova gives each technician a clear day and carries every job from the first call to the final payment.
The day's route
Four repairs, four addresses, one technician
Each technician gets a day and week view of their own jobs. The office can book the next repair without guessing how long the last one will run, and the technician can text the customer when they are on the way.
- Day and week schedule views for each technician
- On My Way and Running Late texts from the job, with the message editable before it sends
- A map of the day's jobs to help you slot in the next call
The unit
Know the model before you knock
Add each appliance to the client's location with its make, model, serial number and warranty. Next time that customer calls, the technician can see what is in the house without asking them to read a sticker upside down behind the fridge.
- Equipment records tied to the client's service location
- Link the unit to the job you are working on
- Log the parts used on the job so your stock count stays right
Diagnose, quote, bill
Quote the repair on the spot, invoice it before you leave
After a bad igniter is diagnosed, write the estimate from your price book, send the customer a link to approve it, and convert it to an invoice when the work is done.
- Price book items for a diagnostic fee, parts and labor
- Customers approve or decline an estimate from a link, no account needed
- Invoices emailed or shared as a link, with payments you receive recorded against them
After the repair
A reminder that does not depend on memory
Turn on Lifecycle Emails and FieldRova sends a review request a few days after a job is completed, within the send hours you choose. You preview the message before it goes live.
- Set the delay, send hours and a daily cap
- Edit the wording and see each email in the send history
- Reminders for unpaid estimates and invoices
Repair-day schedule
Each technician's jobs for the day, with ETA texts.
Make, model, serial
Appliance records stay with the client's location.
Estimate to invoice
Approve the repair, then bill it without retyping.
Equipment tracking, parts and inventory come with the Ultimate plan. See plans
Close more repairs before the truck leaves the driveway
Set up your technicians and price book in FieldRova and run a full repair day from the first call to the paid invoice.