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Rova Answering

When you are under a sink, an AI assistant picks up and books the job

Rova Answering takes calls to your company number, recognizes clients who have called before, collects the service address, offers open times from your schedule and books the job in FieldRova.

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Why it helps

An assistant for the calls you cannot take

It sounds like your company

Set the assistant's name, greeting, instructions and voice on the Rova Answering page. Owners and Admins control the settings.

Bookings land on your schedule

It only offers times that are open, and books a job once the caller agrees to one of them.

Your call flow is the backup

If the assistant cannot take a call, the call follows the routing you already set up in Rova Phone.

Capabilities

What the assistant does on a call

  • Answers calls to your company numbers once it is switched on
  • Recognizes a returning client from the number they call from
  • Collects the service address piece by piece: street, city, state and ZIP
  • Checks the address before offering times
  • Offers open slots from your schedule
  • Books only a slot it offered and the caller confirmed
  • Tells the caller the job is booked only after the booking actually succeeds
  • Creates the client, location and job for a new caller
  • Switch it on or off any time from Rova Answering

Rova Answering needs its own subscription and a setup by our team, and it is separate from your plan. Call recording is off. Talk to sales to find out when it can run on your account. It answers when it is switched on and set up, and we do not promise that every call gets answered.

Getting started

From setup to your first booked job

  1. 1

    Make it yours

    Choose its name, greeting, instructions and voice.

  2. 2

    Switch it on

    Turn it on for your company once your subscription and setup are done.

  3. 3

    Let it take the call

    Inbound calls go to the assistant. If it cannot answer, the call follows your normal call flow.

  4. 4

    Find the job

    A confirmed booking appears as a job on your schedule, ready to dispatch.

Help Center guidesRova Phone call flowsRova Phone guidesScheduling guides

Find out if Rova Answering fits your company

It needs a subscription and setup by our team. Talk to sales and we will explain what that looks like for your account.

Get started Talk to sales